FAQs

  • I have downloaded Trusteer Rapport software for my Standard Bank Internet Banking profile. Do I need to download it on Business Online?

    No, Business Online does not require the use of Trusteer Rapport software.


  • How safe is Business Online when I access it from a foreign location ?

    The safety of your profile is determined by the key logging and malware detection devices and controls on the computer that you use to log on. Additional protection is provided by 2 Factor authentication, which will offer a more secure login.

  • How do I ensure that I am on the correct website?

    You should check that the URL (web address) that appears in the address bar of your browser is http://www.businessonline.standard.co.za/ whenever you are working on Business Online.

  • Will I be able to access Business Online if I don’t have a token?

    Before you receive your token, one-time passwords (OTPs) will be sent to you via cellphone. OTPs can be used to log on to Business Online until your token is delivered to you.

  • What do I do if the token I have received appears to be faulty?

    Please do not open the token but rather contact Business Online on 0860 123 007 to arrange for the distribution of a new token.

  • How long will my token last?

    The average lifespan of a token is three years.

  • How do I register the token?

    Business Online will activate the registration screen once we receive confirmation from the courier that your token has been delivered. When you log on to Business Online a message will be displayed prompting you to register the token. Once you have completed the registration screen, the system will automatically activate your token details and the next time you log on you will be required to enter the one-time password obtained generated by the token.

  • How do I use the token?

    Once you have registered your token, you will be asked for two passwords whenever you log on to Business Online:

    • "Password" is your own password. You decide on this password yourself.
    • "One-time password" is the six-digit code generated by your token. To retrieve your password, push the button once to switch your token on and then once more to generate the code. Enter this code into the "one-time password" field and you will be ready to start using Business Online.

  • How long is a one-time password valid?

    A new one-time password is generated by your token every 32 seconds. This password is valid for approximately 32 seconds, and will be rejected if used after this period.

  • How do I update my personal information?

    You can change your personal details from within Business Online. Select the "Administration" menu option and then select "change personal details". (NOTE: You cannot change your details if you are using a back-up token).

  • Can I use a token that has already been allocated to an operator?

    No. If your token has already been assigned to another operator, Standard Bank will provide you with a new token.

  • Can a token be suspended?

    Yes, your token will be suspended if you enter three incorrect one-time passwords consecutively. You will need to contact Business Online on 0860 123 007 to resynchronise your token.

  • If my profile has been suspended. How do I reset my credentials?

    Your token status will not be affected when your daily password is suspended. If the token is suspended, Business Online will ask you to resynchronise the token. The existing verification process will apply. The Business Online agent will first check with your company's designated person before reinstating you.

  • What do I do if my token is lost or stolen?

    Report lost or stolen tokens to Business Online on 0860 123 007. Standard Bank will issue you with a new token after validating your request with your company's designated person. One-time passwords will be sent via SMS until you receive your new token. You will need to register your new token as soon as you receive it.

  • How do I deactivate my token?

    A request to deactivate your token needs to be placed by your designated person to Business Online on 0860 123 007.

  • Can I use a token after it has been deactivated?

    No, you will have to request a new token before being able to log on to Business Online again.